Frequently Asked Questions

What types of products do you offer? We specialise in personalised baby gifts, including clothing, blankets, soft toys, hampers, and more. Our range is designed to celebrate the arrival of a new baby or special milestones in their early years.

2. Can I personalise any item? Most of our products can be personalised with names, initials, dates, or special messages. Look for the “Personalisation Available” tag on product pages to confirm if customisation is offered for a specific item.

3. How do I provide personalisation details? On the product page, you will see a section to add personalisation details such as names, dates, or text. Ensure all information is spelled correctly, as we create items based on your exact input.

4. What is the production time for personalised items? Personalised products typically take 3-5 business days to create. During peak periods, such as holidays, production times may be slightly longer. Estimated delivery dates will be provided at checkout.

5. Do you offer gift wrapping? All of our products come complimentary packaged in either a gift box with gift paper or in a canvas bag. This is usually displayed on the product page.

6. Can I send gifts directly to the recipient? Absolutely! During checkout, you can enter the recipient’s address for delivery. If you’d like, we can also include a personalised gift message.

7. What are your delivery options? We offer Australia Post standard or express options within Australia. Shipping rates and delivery times are calculated at checkout based on your location and selected method.

8. Do you ship internationally? At this time we only ship in Australia.

9. What if I make a mistake with the personalisation details? If you realise an error after placing your order, please contact us immediately at hello@babyage.com.au or use the contact form.  If your item hasn’t gone into production, we’ll do our best to update the details. Unfortunately, once production begins, changes cannot be made.

10. What is your return policy for personalised items? Due to the custom nature of our products, personalised items are non-refundable unless they arrive damaged or defective. Please review your order carefully before completing your purchase.

11. What materials do you use for your products? We prioritise quality and safety. Our baby gifts are made from premium, baby-safe materials, such as 100% organic cotton, BPA-free plastics, and non-toxic inks.

13. Do you offer discounts for bulk orders? Yes, we offer discounts for bulk orders, such as gifts for baby showers or corporate gifting. Contact us for more details and a customised quote via our contacts page on the website.

14. How can I track my order? Once your order ships, you’ll receive an email with a tracking number and a link to monitor your package’s progress. All our orders will have a tracking number.

15. How can I contact customer support?  You can reach our friendly customer support team via email at hello@babyage.com.au or by the contact form on the website. Our hours of operation are Monday – Friday (8:30AM-4:30PM WST) We are located in Perth, WA.