Shipping & Returns

SHIPPING

All orders are processed Monday to Friday between 8AM-5PM however in busy periods this time frame may be delayed.

If your order is placed after 3PM AWST it will be processed the next day. Once your order is processed you will receive a notification via email.

All our orders require processing time which is usually 2-3 business days. That is due to the fact that we embroider, print or customise all our items or gift sets in our family run workshop in Perth. Once customisation is complete, we ship it immediately. 

STANDARD SHIPPING

  • Delivered within 3 - 10 business days within Australia 
  • Standard shipping rate is $9.99
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time

EXPRESS SHIPPING

  • Delivered within 1 - 5 business days within Australia
  • $14.99
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time

INTERNATIONAL SHIPPING

  • At the current moment we only Ship and Sell to Australia. We plan to expend soon. 

CONTACT INFORMATION 

For customer care contact us via our contact form.

All items to be posted to:

Baby Age 
PO Box 1229 
WANGARA DC WA 6947​

Operating hours: Monday – Friday 9AM – 5PM AWST

RETURNS

At Baby Age, we take pride in delivering high-quality baby products. If you receive a faulty item, we are happy to offer a replacement or refund under the conditions outlined below.

  • This policy applies only to faulty items. We do not accept returns for change of mind or incorrect sizing.
  • Items that have been embroidered or personalised cannot be returned under any circumstances. Please double-check all personalisation details before placing your order.
  • The item must be returned in its original condition, unused, and with all tags and packaging intact.
  • ​Make sure your item is in original, unworn condition with tags. Any returns must not show any visible signs of wear and should be returned in the original packaging, with no damage to the item
  • ​Place your items into a satchel or postage box. (We recommend using an Australia post satchel, but returns can be sent back any way you prefer. We highly recommend using a trackable postage service. Baby Age will not take responsibility for returned items not received if registered post is not used.)
  • A faulty item can be returned up to 30 days from receiving it.

Please address your package to:

Baby Age.  
PO Box 1229 
WANGARA DC WA 6947​

  • Once your package arrives at our head office, one of our customer service representatives will be in contact to process your return. Please allow up to 14 days for exchanges or refunds to be processed.
  • The customer is responsible for all associated costs to return items to us (unless faulty).
  • Refunds will automatically be credited to your account, or you can request a replacement. 

FAULTY OR INCORRECT ITEMS

  • For faulty, incorrect size or wrong item received contact us using out contact form or email hello@babyage.com.au 
  • Please include any photos and a description of the item and its fault.
  • Our representative will be in contact to advise you where to send the item.
  • Items that have been personalised cannot be returned as they are unusable. Only if they are faulty will we review the items. 

STOCK ON SALE

  • All SALE items are final and cannot be returned, exchanged or refunded